Shipping Policy

At Guital, we are committed to providing a seamless shopping experience for our customers. Below, you will find our shipping policy that outlines everything you need to know about order processing, delivery times, and other important details.

 Order Processing and Shipping Times

  • Order Processing Time: Once you place an order, our team will process it within 1 to 2 business days (Monday to Friday).
  • Shipping Time: After processing, your order will typically take 4 to 6 business days to reach you.
  • Order cutoff time: 6:00 PM (GMT) Greenwich Mean Time (London) Mon – Fri
  • Total Estimated Delivery Time: 5 to 8 business days (this includes order processing and shipping time).

Please note that shipping times may be longer during busy periods such as holidays.

Shipping Costs

  • To enhance your shopping experience, Guital is proud to offer Free Shipping on all Orders.

Shipping Methods

Each product is handled carefully by Royal Mail, DHL or DPD and shipped as quickly as possible.

Shipping Confirmation

Once your order has been shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment until it arrives at your doorstep.

Change of Address

If you wish to change your shipping address after placing your order, please contact our customer service team within 24 hours of placing the order. If the order has already been processed or shipped, we may not be able to update the address. Please ensure that your shipping details are correct at the time of purchase to avoid delays.

Damaged or Lost Packages

  • Damaged Items: If you receive a damaged package, please contact us within 7 working days of receiving your order. We may request photographic proof of the damage in order to process your claim.
  • Lost Packages: In the rare event that your package is lost during transit, please notify us immediately. If the order is not received within 20 days of shipment, we will offer a full refund.

Customer Service

If you have any questions or need assistance regarding our shipping policy, please don’t hesitate to contact us:

Company name: Guital

Company number: 14226407 

Email: support@guital.com
Phone: +447723815056


Address: 757, 58 Peregrine Road. Hainault, Ilford Essex IG6 3SZ United Kingdom

Any other questions? Check out our Frequently asked Questions

Or contact us via our Contact page

Customer service opening hours:
Mon to Fri: 08:00 AM – 18:00 PM
Sat to Sun: 10:00 AM – 16:00 PM

We usually respond to customers within 24 hours