Frequently Asked Questions (FAQs)

How long does shipping take?

  • Order processing time: 1 to 2 business days (Monday to Friday)
  • Order delivery time: 4 to 6 business days (Monday to Friday)
  • Total estimated delivery time: 5 to 8 business days

What are your shipping costs?
We offer free shipping for all orders within the United Kingdom. 

Do you ship internationally?
Currently, we only ship to the United Kingdom. We are considering expanding international shipping options in the future.

What shipping methods do you use?
We use local postal service for deliveries such as Royal Mail, DHL, and DPD to ensure your order arrives safely and on time.

What is your return policy?
We offer a 15 day return policy from the date you receive your order. Please contact our customer service to arrange a return within this period.

What are the return conditions?

  • The item must be unused and in its original condition.
  • It must be returned in the original packaging with all accessories.
  • A receipt or proof of purchase is required.

Who pays for return shipping?
We cover the return shipping costs, so customers won’t pay anything when returning a product

How long does it take to process a return?
After receiving and inspecting the returned items, we aim to process refunds within 7 business days.

Do you accept exchanges?
We accept exchanges, so if you would like to exchange your order, simply contact our customer service at support@guital.com and we will assist you with your request.

Is it safe to shop on your website?
Yes, shopping on our website is completely safe. We use SSL encryption to protect your personal and payment information.

What payment methods do you accept?
We accept the following payment methods for your convenience:

  • Visa
  • MasterCard
  • Shop pay
  • American Express (AMEX)
  • PayPal
  • Google Pay
  • Apple Pay and more.

Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order. Track Your Order

How can I contact customer service?
If you have any questions or need assistance, feel free to reach out to us:

Store name: Guital
Email: support@guital.com
Phone: +447723815056
Company name: Guital
Company number: 14226407
Business Address: 757, 58 Peregrine Road. Hainault, Ilford Essex IG6 3SZ United Kingdom

Business hours:  
Mon to Fri: 08:00 AM – 18:00 PM  
Sat to Sun: 10:00 AM – 16:00 PM

Response Time: We usually respond to customers within 24 hours

 

If you need further assistance or have any other questions, don't hesitate to contact us!