Return and refund policy

Most important information

  • 15 days to initiate returns
  • 7 days to process refunds
  • No restocking fee
  • We cover the return shipping costs

Returns

You have 15 days from the date of delivery to return your items. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging.
  • The item must be accompanied by a receipt or proof of purchase.

        Return Process

        To initiate a return, please follow these steps:

        1. Contact us via our email support@guital.com or through our contact page with your order number and details of the item you wish to return.
        2. Once your return request is approved, we will provide you with the return instructions. Please make sure that the item is well-packaged to avoid any damage during transit.
        3. We cover the return shipping costs, so you won’t pay anything when sending it back.
        4. Return Address: We will provide you with the specific return address once your return request is approved. You will receive an email confirmation that your return has been approved.

        Refunds

        After we receive your returned item, we will inspect it to ensure it meets the return conditions. Once your return is approved:

        • Refunds will be processed within 7 business days.
        • The refund will be issued to the original payment method used during the purchase.
        • Depending on your card issuer’s policy, it may take up to 7 business days for the refund to appear in your account.

          If you have not received your refund within this time frame, please contact us at support@guital.com

          Exchanges

          We gladly offer exchanges for all products. If you would like to exchange an item, please contact us at support@guital.com with your order details and the product you wish to exchange. We will assist you with your request.

              Damaged or defective products

              If you receive a damaged or incorrect products, please contact us immediately at support@guital.com with your order number and a description of the issue. We will address the issue and ensure you receive a satisfactory solution.

              Contact Information

              If you have any questions or concerns about our return or refund policy, please contact us:

              Company name: Guital

              Company number: 14226407 

              Email: support@guital.com
              Phone: +447723815056
              Address: 757, 58 Peregrine Road. Hainault, Ilford Essex IG6 3SZ United Kingdom

              Any other questions? Check out our Frequently asked Questions

              Or contact us via our Contact page

              Customer service opening hours:
              Mon to Fri: 08:00 AM – 18:00 PM
              Sat to Sun: 10:00 AM – 16:00 PM

              We usually respond to customers within 24 hours