Privacy Policy

Effective Date: December 24, 2024

At Guital, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your personal information, as well as the rights you have in relation to your data.

By using our website and services, you consent to the practices outlined in this Privacy Policy.


Data Collection

We collect the following types of personal information from our customers:

  • Basic Information: Name, email address, phone number, and physical address for order processing and delivery.
  • Payment Data: We do not store payment information. All payment details are processed securely by third parties, such as PayPal and Stripe.
  • Additional Information: We may collect IP addresses, cookies, and other tracking information to enhance your browsing experience.


How We Use Your Data

We use your personal information for the following purposes:

  • Order Processing: To fulfill and deliver your orders, including payment processing and shipping.
  • Customer Service: To resolve issues and provide assistance with your orders or any inquiries.
  • Marketing: With your consent, we may send you promotional emails, newsletters, or offers.
  • Analytics: We use tools like Google Analytics to understand user behavior and improve our website.
  • Security: To detect and prevent fraudulent activities and maintain the security of our site.


Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your data with trusted third parties for the following purposes:

  • Shipping and Payment Providers: To process and deliver your orders securely (e.g., PayPal, Stripe, courier services).
  • Service Providers: For website analytics, customer support, and IT services (e.g., Google Analytics).
  • Legal Compliance: If required by law or to protect our rights, we may disclose your data to authorities or in the event of a merger or acquisition.

We ensure that all third parties comply with data protection laws and handle your information securely.


Cookies

We use cookies to enhance your experience on Guital.com Cookies are small text files stored on your device that allow us to track your preferences and interactions with our website.

You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.


Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including complying with legal obligations, resolving disputes, and enforcing our agreements. If you would like to request the deletion of your data, please contact us.


Security of Your Information

We take appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We use SSL encryption and secure payment gateways to safeguard your data during transactions.

However, please be aware that no method of data transmission or storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.


Your Rights

As a customer, you have the following rights concerning your personal data:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate data we hold about you.
  • Right to Deletion: You may request the deletion of your personal data.
  • Right to Restrict Processing: You can ask us to restrict the processing of your personal data under certain conditions.
  • Right to Object: You may object to our processing of your data for marketing purposes.
  • Right to Withdraw Consent: If we rely on consent for processing, you may withdraw it at any time.

To exercise these rights, please contact us using the details provided below.


Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.


Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal data from children. If we learn that we have collected data from a child under 13, we will take steps to delete such information.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly.

By continuing to use our services, you consent to the revised Privacy Policy.

Contact

If you have any questions or concerns regarding this Privacy Policy or would like to exercise your data protection rights, please contact us at:

Company name: Guital

Company number: 14226407 

Email: support@guital.com
Phone: +447723815056
Address: 757, 58 Peregrine Road. Hainault, Ilford Essex IG6 3SZ United Kingdom

Any other questions? Check out our Frequently asked Questions

Or contact us via our Contact page

Customer service opening hours:
Mon to Fri: 08:00 AM – 18:00 PM
Sat to Sun: 10:00 AM – 16:00 PM

We usually respond to customers within 24 hours